Request deletion without the app
You can request deletion of your Mealix account and associated account data by email, even if the app is no longer installed.
Email support@subo.vision to request deletion
- Send an email to support@subo.vision with the subject Mealix account deletion request.
- State that you want to delete your Mealix account and its associated data. Send the request from the email address registered to the account where possible.
- Account ownership must be verified before a support request can be completed. Be ready to confirm the request through the registered email address. If you cannot access that address, explain this in your request so support can assist with verification.
Do not send your password, authentication tokens, payment card details, or meal and health information. If the email link does not open, copy the address into your email app.
Delete from the app
- Open Mealix and sign in to the account you want to delete.
- Open Settings and select Delete Account near the bottom of the screen.
- Read the confirmation and confirm deletion. If deletion fails, try again or use the email procedure above.
Account data covered by deletion
The Mealix account deletion operation removes the account record and its associated data from the active Mealix database, including:
- Account email, password record, login sessions, and account verification and reset tokens.
- Saved and synced meal plans, recipes, grocery lists, profile, and preferences.
- Account-linked AI usage records, feature settings, and subscription event records held in the Mealix database.
Local copies on other devices are separate from the active server database. Remove the app or clear its local data on those devices if you also want to remove those copies.
Deleting a Mealix account does not itself delete records held independently by Apple, Google, RevenueCat, or other service providers. See our Privacy Policy for information about processing and retention.
Manage your subscription separately
Account deletion does not cancel an App Store or Google Play subscription. To stop future renewals, cancel the subscription in the store account where you purchased it. You can request account deletion whether or not you have a subscription.